12 - DAY GUARANTEE
12-Day Healthy Plant Guarantee
We want you to love your plants — and see them thrive! That’s why every plant you buy from us comes with a 12-Day Healthy Plant Guarantee.
What’s Covered
If your plant shows signs of poor health, severe wilting, or pest issues within 12 days of delivery, we’ll happily:
- Replace the plant with a new one, or
- Offer store credit of equal value.
Just contact us within the 12-day period and share a photo of the plant along with your order details.
What’s Not Covered
Our guarantee doesn’t apply to:
- Damage caused by improper care, overwatering, or lack of sunlight.
- Natural growth variations (size, color, or shape may differ slightly).
- Planters or accessories — only live plants are covered.
Our Tip
To help your plant settle in, give it a few days to adjust to its new environment. If you’re unsure about care, check the care guide provided or reach out — our team is happy to help!