TERMS OF USE

Last Updated: 17th October 2025
Welcome to Bonsai.ink! By accessing or using our website (bonsai.ink), you agree to comply with and be bound by these Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or purchasing from our Site, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our website.

2. Eligibility

You must be at least 18 years old to make purchases through our Site. If you are under 18, you may use our Site only under the supervision of a parent or guardian.

3. Product Information

We strive to provide accurate descriptions, images, and details for all our plants and planters. Please note:

  • Actual plant size, shape, and color may vary slightly from the photos.
  • All plants are sold subject to availability.
  • We reserve the right to update product details, pricing, or availability without prior notice.

4. Orders & Payments

All orders placed through the Site are subject to acceptance and availability. We accept M-Pesa, credit/debit cards, and other payment options listed at checkout. Once payment is received, we’ll confirm your order via email or SMS.

If an item is unavailable after you've placed your order, we'll notify you & issue a refund or replacement option.

5. Shipping & Delivery

We currently deliver within Nairobi and surrounding areas only. Delivery timelines and fees are outlined in our Shipping & Handling Policy. We are not responsible for delays caused by events beyond our control, such as weather, courier delays, or road closures.

6. Returns & Replacements

Due to the perishable nature of plants, we do not accept returns once an item has been delivered in good condition. However, our 12-Day Healthy Plant Guarantee ensures you receive a thriving plant. If your plant arrives damaged or unhealthy, contact us within 12 days for a replacement or store credit.

7. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Bonsai.ink and may not be used, reproduced, or distributed without written permission.

8. User Conduct

You agree not to use our website for:

  • Fraudulent or unlawful purposes
  • Attempting to interfere with the Site’s functionality or security
  • Collecting data or content without permission

9. Privacy

Your personal information is protected under our Privacy Policy, which explains how we collect, use, and store your data. By using the Site, you consent to our data practices as outlined there.

10. Limitation of Liability

Bonsai.ink will not be held liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, except where required by law.

11. Changes to Terms

We may update these Terms occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site means you accept the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us: